Skip to content

Frequently Asked Questions


Why should I become a member of your Dental Practice when I already have health insurance?
We would like to invite you to become a member of our dental practice so you can take advantage of our practice benefits in addition to your health insurance benefits (you will always receive the full health insurance rebate that you are entitled to, you will not lose out). We are committed to your dental health but we find patients do not return as often as they should, even when they have health insurance. Regular dental visits are necessary to maintain good oral health and to prevent unnecessary expense. We think you’ll agree that this membership will benefit your overall health in the long run.

My child receives 100% rebate from their parent’s health insurance, why would they join?
We are inviting your children to become a member of our dental practice to ensure they have a great experience at the dentist. Your child will have our great practice benefits in addition to your health insurance benefits (you will always receive the full health insurance rebate that you are entitled to, you will not lose out). We want your child to enjoy the experience and attend at least twice per year. The membership will encourage you and your children to attend twice a year, which is necessary to maintain good oral health and to prevent unnecessary expense. We think you’ll agree that this membership will benefit your child’s overall health in the long run.
If children receive the $1000 government grant, why join?
We are inviting your children to become a member of our dental practice to ensure they have a great experience at the dentist. Your child will have our great practice benefits in addition to the Medicare benefits. We want your child to enjoy the experience and attend at least twice per year. The membership will encourage you and your children to attend twice a year, which is necessary to maintain good oral health and to prevent unnecessary expense. We think you’ll agree that this membership will benefit your child’s overall health in the long run.
How do I claim my health insurance rebate after joining the QVC Dental Membership?
After your routine care appointment (Dental Health Check and Dental Hygiene Appointment) we will issue you with a receipt for the total cost of the treatment (you will not pay any money today as it is included in the monthly membership fee) you can then claim the rebate from your insurance provider, providing you are covered.
Will my health insurance pay for my Dental Membership?
No, you are our patient and not your health insurance company’s, therefore we will be collecting your membership fees from you personally each month.
How do I cancel the Dental Membership?
As part of your T&C’s you will be required to give one month’s written notice to the practice.
Does your practice accommodate nervous patients?
We are very sympathetic to our patients and fully understand that not everyone can tolerate dental care. We have built our practice with this in mind and have tried to make our treatment rooms as relaxing and non-dental looking as possible. We will be patient and understanding and try to help you achieve your dental care without the need for additional drugs, however, if you cannot tolerate your dental care without the help of sedative drugs we can talk to you about what we can offer.
I have a dental pain and need emergency care, how do I get hold of you?
Each day we will allocate time to see our patients who are having urgent dental problems, you can book on-line via our web site or alternatively you can call our out of hours emergency number 0426 060609 to make a booking ASAP.
I have a question that’s not answered here.
Please contact us on (08) 65 55 4900.